Frequently Asked Questions

The fountain

How often do I need to change the filters?

Filters should be replaced every 2 weeks to keep the water clean and fresh. With a subscription, replacements are delivered automatically, so you never have to remember.

Is the Emberkins Fountain safe for dogs?

Yes. The basin is made from 304 medical-grade stainless steel, which is non-toxic and food-safe. The pump is low-voltage and fully sealed, and the wireless design means no cords near water.

Will my dog actually drink more water?

Yes. Dogs are naturally drawn to moving water. The continuous flow mimics a fresh stream, which encourages most dogs to drink more frequently throughout the day, supporting better hydration and kidney health.

Is the fountain noisy?

No. The Emberkins Fountain uses a whisper-quiet pump rated under 20dB. Most owners say they forget it's running, even in quiet rooms.

How long does the battery last?

On a full charge, the battery lasts up to 2 weeks in standard mode. The fountain has 3 flow modes, and battery life varies slightly depending on which mode you select.

How much water does it hold?

The Emberkins Fountain is available in two sizes: 4L (suitable for single-dog households) and 7L (ideal for multi-dog homes or large breeds). Both sizes last up to 2 weeks between refills.

What sizes of dogs is it suitable for?

The Emberkins Fountain is designed for dogs of all sizes, from small breeds under 10 lbs to large breeds over 80 lbs. The wide basin and low rim make it accessible for short-legged and senior dogs.

Cleaning and care

Is it easy to clean?

The stainless steel basin is dishwasher-safe and takes under 5 minutes to clean by hand. The pump compartment separates with a twist, and the filter pops out for quick replacement.

Can I put it in the dishwasher?

Yes, the stainless steel basin is fully dishwasher-safe. Simply place it on the top rack. The pump and electronic components should be hand-washed only.

Orders and shipping

How long does shipping take?

US orders arrive in 3-7 business days with free standard shipping. Express shipping (2-3 business days) is available for $14.95. See our Shipping page for full details.

Can I track my order?

Yes. Once your order ships, you'll receive an email with a tracking link. You can also track your order on our Track Your Order page.

What if my dog doesn't use it?

Most dogs take to the fountain within a day or two. If your dog is hesitant, try placing it near their old bowl and letting them investigate at their own pace. Our 365-day money-back guarantee covers you if it's not a fit.

Returns and warranty

What is the return policy?

We offer a 365-day money-back guarantee on all Emberkins products. If you're not satisfied for any reason, we'll refund your full purchase. See our Returns page for details.

What does the warranty cover?

The warranty covers manufacturing defects including pump failure, battery issues, and structural defects for 365 days from purchase. See our Warranty page for full terms.